Etechnology Policies, and Conditions of Use
Online Shopping
Like many other online resellers we may require the name of the telephone account holder or the verification of your address to verify the correct mailing address when purchasing products using our secure online credit card
payment facility. Unfortunately, there are people who place fraudulent orders via the internet. In the case of stolen credit card numbers it can take several months for the fraud to come to light - by which time the fraudster and the goods are long gone. Consequently, we take
precautions to ensure we do not supply such people in the first place. In certain circumstances this will involve asking you to provide some evidence that you live where you say you do. If you do not wish to divulge any personal information then you still have the option of paying by cheque
or by direct credit. This helps protect us and you from credit card fraud occurring through the Etechnology web site. We can accept payment by Visa/MasterCard only through our secure online shopping facility, over the phone, or by fax. Etechnology will never ask for your
credit card details to be submitted by unencrypted methods like email, instant messaging or chat. Any details received by phone or fax will be destroyed upon completion of transaction, if the transaction fails for any reason we will contact you. We will ask you for the card-validation
code or value (three-digit or four-digit number printed on the front or back of the payment card) used to verify card-not-present transactions. Etechnology NEVER stores your credit card information or the card verification code or value or PIN verification value data
elements. As an extra precaution your PAN is masked (the first six and last four digits are all that gets displayed) when displayed in the Etechnology order system giving you added trust when using our secure online credit card payment facility.
Layby is available by requst with 10% deposit upon purchase of item/s from Etechnology 2004 Ltd, the remainder of the purchase price can be paid off over a maximum of 12 weeks, a $5 setup fee will apply to all Layby's approved by Etechnology 2004
Limited. If you cancel the Layby, fail to complete all payments with Etechnology 2004 Limited, a cancellation of Layby will result in service fee being charged at 10% of purchase price (loss of the deposit), the remaining amount will be refunded to your
nominated account if payments over and above the 10% depoist were paid to Etechnology 2004 Limited.
Warranty
a) Etechnology 2004 Ltd reserves the right to withhold or refuse warranty service whilst the purchaser's credit account is in arrears.
b) All products purchased from Etechnology 2004 Ltd are covered by the manufacturer's warranty. Please check the warranty reference from manufacturers.
c) Etechnology 2004 Ltd will provide warranty service only in respect to products that were supplied by Etechnology 2004 Ltd.
d) No warranty is expressed or implied as to the quality or fitness of the products for any particular purpose or otherwise.
e) Etechnology 2004 Ltd will not be liable for any loss, damage or injury to the purchaser or to any other person or to the property of the purchaser or any other person arising out of the use or possession of the Products.
f) Note, that in all circumstances the Manufacturers warranty is void if:
There is evidence of improper installation, including but not limited to: reversed polarity and dangerously low impedances.
There is evidence of water damage.
There is evidence of physical abuse including but not limited to cracked cones or baskets, torn surround, scratched faceplates, scratched covers or shrouds. Any
item damaged in transit should be reported as soon as received. Please read below for further instructions.
If any item purchased from Etechnology was not installed by a professional. We reserve the right to ask for written
proof of professional installation.
There is evidence of misuse including accidental or intentional abuse. This includes but may not be limited to driving an amplifier into clipping, or pushing a
subwoofer at constant high volumes.
There is evidence of previous repair by another repair center other than Etechnology approved repairers
There is no record of purchase from Etechnology. We will do our best to look for your sales information, but ultimately it is your responsibility to retain your
sales receipt.
Pricing and Stock
All prices listed are inclusive of Goods and Services Tax unless otherwise stated, our is a trade account. Prices may change without notice. Etechnology endeavors to carry sufficient stock at all times, although stock is subject to availability - if we do not
have an item you have ordered in stock - we will advise you of this and you can choose from:
1.) An alternative product.
2.) We will advise a delivery date, if acceptable we will process your order when the item is available.
3.) Not process your order, and refund any money paid or that have been processed.
a) No product will be accepted for return without obtaining prior written authorization from Etechnology 2004 Ltd and completing the appropriate claim form. Freight, handling and insurance charges will be at the cost of the Purchaser.
b) Etechnology 2004 Ltd may, but is not obliged to, accept the return of any product that was ordered and correctly supplied.
c) If product was delivered incorrectly or with defects or damage, the purchaser must inform Etechnology 2004 Ltd in writing within three days of receipt of the product. The notification must quote the relevant invoice number and must include all the necessary details of the incorrect
delivery, defect or damage. If purchaser fails to notify Etechnology 2004 Ltd, the purchaser shall be deemed to have received the product in good order and condition and that the same had been delivered in accordance with the purchaser's order.
d) The purchaser will be required to pay to Etechnology 2004 Ltd, or Etechnology 2004 Ltd will deduct from any refund, a handling charge of 20% of the full purchase price (GST inclusive) of the product approved for return to Etechnology 2004 Ltd. Initial shipping/courier/postal charges and
return costs are non refundable.
e) Without express permission from Etechnology any product that has been authorized for return must be returned in a Pristine state.
f) In the event Etechnology 2004 Ltd has agreed to refund for goods, the goods must first be returned to Etechnology 2004 Ltd in pristine state. Pristine state is described as all original packaging, with all original parts, nothing
damaged or dirty. Products not returned in pristine state may incur charges to replace the missing or damaged parts, or non refund of part or all of the purchase price. Initial shipping/courier/postal charges and return costs are non refundable. A 5% restocking fee applies of the
purchase price, courier or P&H costs are not refundable, return costs are the endusers responsibility.
g) Please note that our technicians will test all returned products to determine the nature of the defect or if the item is defective at
all. If an item is returned as defective, and after testing it is deemed to have been in good working order, the item will be returned to the customer as it was received. A fee of $45
will be charged for Technician fees, handling, and return shipping, handling and insurance. This fee then needs to be paid before your non-faulty goods will be returned to you the customer. Please
test the defective item(s) prior to sending the item back for warranty service. This will save us both time and money.
Information Security and Privacy
Protecting customer information: Checkout is done via a secure server. In addition, your credit card number is encrypted as it travels to our ordering system. To ensure that your information is even more secure, once we receive your
credit card information, we store it on a server that isn't accessible from the Internet. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you
are held responsible for any fraudulent charges made on our site, Etechnology will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from Etechnology.co.nz while using our secure
server. If you feel more comfortable doing so, you are welcome to call in your credit card information and complete your purchase by phone.
Information collected: When you order, we need to know your name, email address, delivery address, billing address, and if paying by credit card, credit card number, and credit card expiration date. This allows us to process and fulfill your order and to notify you
of your order status. When you sign up for our weekly Specials mailing list we need only an email address -- which we use to send the information you requested. By using our web site, you consent to the collection and use of this information by Etechnology 2004 Limited for the purpose it
was given.
We never: make any customer details available to third parties and that includes your email address.
Customers can change the information stored: If at any time you would like to change any information in your account, just go to the Your Account link at the top right of any page and login using your email address and password. Here you can change or update your
email address, password, delivery address, billing address etc.
Should we change our privacy policy: If we change our privacy policy so that it will affect you in any significant way, we will notify you beforehand, using the most recent email address we have on file for you.
PCI Compliance
Our cart is designed to meet the latest security requirements. One of such requirements is PCI compliance.
PCI is a set of strict security standards relating to storage, processing or transaction of credit card data, developed by the leading payment brands, including American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc. Compliance with PCI Data
Security Standard is highly regarded be Etechnology 2004 Limited.
a) Access to cardholder data is resticted to and limted to only individuals whose job requires such access.
b) Our staff have unique ID's with computer access.
c) Paper and electronic media that contains cardholder data is physically secure.
d) There are processes and procedures to ensure management approval is obtained prior to moving any and all media containing cardholder data from a secured area.
e) Strict control is maintained over the storage and accessibility of media that contains cardholder data.
f) Media containing cardholder data is destroyed when it is no longer needed for business or legal reason and destruction is as follows: Hardcopy materials are shredded so that cardholder data cannot be reconstructed.
g) Employees are not able to use remote-access technologies, wireless technologies, removable electroic media, laptops, personal data/digital assistants (PDAs), email and internet usage is limited and controlled.
h) This policy is reviewed a least once every 12 months.
i) Employees are required to follow this policy and security responsibilities.
j) A formal security is in place to make employees aware of the importance of card holder security data.
Use of Materials on this Web Site
Etechnology 2004 Ltd maintains this Web Site for information, education, and an online ordering service. Please feel free to browse the Web Site. Without Etechnology 2004 Ltd prior written permission, you may not reproduce, distribute, modify,
display, prepare derivative works based on, repost or otherwise use the content of this Web Site. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or right under any copyright or other intellectual property right. If you are an owner
of intellectual property who believes their intellectual property has been improperly posted or distributed via this Web Site, please notify Etechnology 2004 Ltd immediately by contacting us: here
Disclaimer
The material in this Web Site could include technical inaccuracies or other errors. Your use and browsing of the Web Site is at your risk. Neither Etechnology 2004 Ltd nor any other party involved in creating, producing, or delivering the Web Site
shall be liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Web Site. Etechnology 2004 Ltd does not warrant that the functional aspects of the Web Site will be uninterrupted or error free or that this Web Site or the
server that makes it available are free of viruses or other harmful components. Etechnology 2004 Ltd reserves the right to make changes to this Web Site at any time without notice.
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Links
Etechnology 2004 Ltd has not reviewed all of the sites linked to this Web Site and is not responsible for the contents of any off-site pages or any other sites linked to this Web Site. The inclusion of any link to such sites does not imply
endorsement by Etechnology 2004 Ltd of the sites. Your linking to any other off-site pages or other sites is at your own risk.
General Provisions
Etechnology 2004 Ltd may revise these terms from time to time by updating or revising this posting, with the revised terms taking effect as of the date of its posting. This Web Site may describe products that are not available
worldwide.
Copyrights
You should assume that everything you see or read on the Web Site is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions or in the text on the Web Site without the written permission of
Etechnology 2004 Ltd. Etechnology 2004 Ltd neither warrants nor represents that your use of materials displayed on the Web Site will not infringe rights of third parties not owned by or affiliated with Etechnology 2004 Ltd. Images, photographs, or illustrations displayed on the Web Site are
either the property of, or used with permission by Etechnology 2004 Ltd. The use of these materials by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Web Site. Any unauthorized
use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
Trademarks
The trademarks, logos, and service marks (collectively the "Trademarks") displayed on this Web Site are registered and unregistered trademarks of Etechnology 2004 Ltd, its affiliates and others. Nothing contained on the Web Site should be
construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on this Web Site without the written permission of Etechnology 2004 Ltd or such third party that may own the Trademark displayed on the Web Site. Your misuse of the Trademarks
displayed on the Web Site, or any other content on the Web Site, except as provided herein, is strictly prohibited.
